Emilia Wickstead ships internationally using DHL Express.

Orders are typically dispatched within 1 business day of your order being placed.

International Shipping for non-Bridal purchases

SHIPPING TO	SERVICE	DELIVERY ESTIMATE
UK	Complimentary UK Shipping with DHL Express	1-2 Business Days
USA	Complimentary US Shipping with DHL Express - Taxes & Duties Paid	2-3 Business Days
Europe	Complimentary Shipping with DHL Express -Taxes & Duties Paid	3-5 Business Days
International	£40 - Worldwide Shipping with DHL Express	3-5 Business Days
Australia	60 AUD  - Worldwide Shipping with DHL Express  - Taxes & Duties Paid	4-7 Business Days

 

 

International Shipping for Bridal Ready To Wear purchases

SHIPPING TO	SERVICE	DELIVERY ESTIMATE
UK	£20 UK Shipping with DHL Express	1-2 Business Days
USA	$35 US Shipping with DHL Express - Taxes & Duties Paid	2-3 Business Days
Europe	€30 Shipping with DHL Express - Taxes & Duties Paid	3-5 Business Days
International	£50 - Worldwide Shipping with DHL Express	3-5 Business Days
Australia	60 AUD  - Worldwide Shipping with DHL Express - Taxes & Duties Paid	4-7 Business Days

 

Collect In Store

Our ‘Collect in Store’ service is available from our London boutique only. Your items will be delivered to store within 1-2 working days of placing your order and you shall receive a notification once ready for collection. Your order will be available to collect for 10 days only after this time it shall be returned to our warehouse for a refund. To collect in store you will need to bring proof of purchase, such as your confirmation email, as well as personal identification.

Online returns will not be accepted in store.

 Customs and Duties

For order shipped to the USA , Canada and within the Europe Emilia Wickstead ships with all duties and local charges paid on your behalf.

If you are purchasing outside of the UK/EU and USA items are listed exclusive of VAT and orders will be shipped DDU.

 

Bridal Ready To Wear

Returns

Emilia Wickstead offers complimentary returns on all non-Bridal Ready To Wear styles.

Items accepted for a refund or exchange include full price returned within 21 days of receipt and sale items returned within 14 days of receipt. Bespoke and Made To Order styles are not applicable for a refund or an exchange.

Returns

We can only accept orders returned within the period stated in our Terms & Conditions and those that have previously been requested through our system or with our Customer Care team. To initiate your return, please log into the Returns Centre to generate your shipping label. 

 

Sale items are refundable within 14 days of receipt and in sellable condition. Items received outside of this period will not be refunded and will be returned to the customer unless the customer has notified customer service.

At Emilia Wickstead we endeavour to ensure that your order is delivered to you promptly via DHL courier. We aim to dispatch within 1-2 working days of you placing your order, however, there might be slight delays during busier periods such as our seasonal sales. Emilia Wickstead is not responsible for any delays caused by customs clearance.

  

Bridal Ready To Wear Returns

We offer free international returns. If you choose to refund your item a £25 restocking fee will be deducted from your final refund.

To initiate an international return please visit our Returns Centre to receive return shipment instructions.

We can only accept orders returned within the period stated in our Terms & Conditions and those that have previously been requested through our system or with our Customer Care team. To initiate your return, please log into the Returns Centre to generate your shipping label. 

 

CHANGE LOG - 10/02/2023