Delivery

We ship worldwide with DHL Express, and with UPS for deliveries to the USA. Orders are usually dispatched within one business day. Dispatch and delivery may take a little longer during sale periods.

Shipping rates and delivery times

The rates below apply to all ready-to-wear orders. For bridal orders, please see the Bridal section below.

Destination	Shipping	Estimated delivery
UK	Complimentary DHL Express	1–2 business days
Europe	Complimentary DHL Express, taxes and duties included	3–5 business days
USA	Complimentary UPS, taxes and duties included	7–10 business days
Canada	Complimentary DHL Express, taxes and duties included	7–10 business days
Australia	AUD 60 DHL Express, taxes and duties included	4–7 business days
Rest of the world	£30 DHL Express, taxes and duties not included	3–5 business days

Delivery estimates are given in business days from dispatch.

Collect in store

Complimentary collection is available from our London boutique at 152–153 Sloane Street. Your order will usually be ready within 1–2 business days, and we will let you know as soon as it is available.

• Please collect within 10 days of your collection notification. After this, your order will be returned to our warehouse and refunded.
• Bring your order confirmation and photo identification.
• Online returns cannot be accepted in store.

Taxes, duties and VAT

UK, Europe, USA, Canada and Australia: all taxes and duties are included in the price you pay at checkout. There is nothing further to pay on delivery.

All other destinations: prices are shown exclusive of UK VAT and orders are shipped Delivered Duty Unpaid (DDU). Any import duties, local taxes and clearance charges are payable by you to the courier on delivery.

Customs clearance

Customs checks may occasionally delay delivery. Emilia Wickstead is not responsible for delays caused by customs clearance.

For US orders of $2,500 or more, the courier may contact you for additional information, such as your Social Security number, to clear your parcel through customs. This is a secure, standard procedure.

 

Returns & Exchanges

We offer complimentary returns on all ready-to-wear orders. You have 14 days from the date of delivery to return your order for a refund or exchange. This applies to both full-price and sale items.

Purchase	Returns policy
Full-price ready-to-wear	Refund or exchange within 14 days of delivery
Sale items	Refund or exchange within 14 days of delivery
Bridal Ready-to-Wear	Refund or exchange within 14 days of delivery
Bridal Collection, Demi-Bespoke and Bespoke	Final sale; cannot be returned or exchanged
Bespoke and made-to-order	Final sale; cannot be returned or exchanged
Archive Sale	Final sale; cannot be returned, exchanged or refunded as store credit

Archive Sale: final sale

All pieces purchased from the Archive Sale are final sale. They cannot be returned, exchanged or refunded, including as store credit. Please review sizing and product details carefully before ordering, and contact Customer Care if you would like any advice.

How to return

• Register your return through our Returns Centre to generate your prepaid shipping label, or contact Customer Care for assistance.
• Your return must be registered and sent back within 14 days of delivery.
• Only returns registered through our Returns Centre or with Customer Care can be accepted.

Returns registered or sent after the 14-day period will not be refunded and will be sent back to you, unless agreed in advance with Customer Care.

Refunds

Once your return has arrived and passed inspection, we will process your refund within 5–7 business days to your original payment method.

Prefer store credit? Choose it when registering your return and receive an additional 15% on the value of your return.

Condition of returned items

Items must be returned unworn, unaltered and in their original, saleable condition, with all security ribbons, tags and labels intact and attached.

Returns with missing, removed, altered or damaged ribbons or tags will not be accepted and will be sent back to you. We also reserve the right to refuse items showing signs of wear, damage or alteration.

 

Bridal

Our Bridal Ready-to-Wear, Bridal Collection, Demi-Bespoke and Bespoke pieces are governed by our Bridal Terms and Conditions. The key points are set out below.

Collection and delivery

• We recommend collecting all bridal purchases in person from our London boutique.
• Shipping is available for certain pieces on request, by prior arrangement with our bridal team.
• For shipped bridal orders, any local duties, taxes or import fees are the client’s responsibility, and Emilia Wickstead is not responsible for delays in transit or customs clearance.
• Delivery timelines are estimates only.

Returns, exchanges and cancellations

Bridal Ready-to-Wear: pieces may be returned for a refund or exchange within 14 days of delivery. They must be unworn, unaltered and in their original condition, with all security ribbons, tags and labels intact, and the return must be registered through our Returns Centre or with Customer Care before being sent back.

Bridal Collection, Demi-Bespoke and Bespoke: due to their personalised nature, these orders are final sale. We do not offer cash or card refunds, and orders cannot be cancelled or amended once production has begun.

Lead times and alterations

Bridal Collection pieces are made to order, with a standard lead time of 45 working days, plus a minimum of 10 working days for any alterations. Standard bridal alterations are included in the price.

For full terms, please see our Bridal Terms and Conditions, or contact our bridal team at bridal@emiliawickstead.com.

Need help?

Our Customer Care team is happy to help with any question about your order, delivery or return. Contact us.