Delivery and Returns


Dispatch

At Emilia Wickstead we endeavour to ensure that your order is delivered to you promptly via DHL courier. We aim to dispatch within 1-2 working days of you placing your order, however, there might be slight delays during busier periods such as our seasonal sales. Emilia Wickstead is not responsible for any delays caused by customs clearance.

UK Delivery

Enjoy complimentary UK delivery on orders to the value of £250 and over.

£5.95  - Shipping on UK orders under £250

UK orders will be delivered within 1-2 working days of your order being placed. Orders are shipped via DHL courier and will require signature upon receipt. If you prefer to not sign the scanner, the courier may leave the shipment in a safe location and enter the full recipient name and proof of delivery. Please note, slight delays may occur during sale periods.

Collect In Store

Our ‘Collect in Store’ service is available from our London boutique only. Your items will be delivered to store within 1-2 working days of placing your order and you shall receive a notification once ready for collection. Your order will be available to collect for 10 days only after this time it shall be returned to our warehouse for a refund. To collect in store you will need to bring proof of purchase, such as your confirmation email, as well as personal identification.

Online purchases will not be accepted in store.

 International Shipping

We ship to over 100 countries internationally using DHL courier 

  • Mainland Europe - Complimentary shipping- Delivered within 2-3 working days (pending customs clearance)  -
  • United States & Canada - Complimentary shipping - Delivered within 1-2 working days- duties paid.
  • Australia - Delivered withing 5-7 working days delivery duties paid - $60 AUD
  •  Rest Of The World - Delivered within 5-7 working days - £30

Orders shipped the Canada will be billed in GBP and shipped with all duties and taxes covered.

International orders will be delivered within 5-7 working days of your order being placed. Orders are shipped via DHL courier and will require signature upon receipt. If you prefer to not sign the scanner, the courier may leave the shipment in a safe location and enter the full recipient name and proof of delivery. Please note, slight delays may occur during sale periods. 

Customs and Duties

For order shipped to the USA , Canada and within the EU Emilia Wickstead ships with all duties and local charges paid on your behalf.

If you are purchasing outside of the UK/EU and USA items are listed exclusive of VAT and orders will be shipped DDU.

Returns

We hope that you are more than happy with your purchase from emiliawickstead.com.  If for any reason you are not fully satisfied with your order you may simply return your item for an exchange or a refund*.

Items accepted for a refund or exchange include full price returned within 21 days of receipt and sale items returned within 14 days of receipt. Bespoke and Made To Order styles are not applicable for a refund or an exchange.

UK Returns

We offer free returns on all full priced items shipped within the UK. 

We can only accept orders returned within the period stated in our Terms & Conditions and those that have previously been requested through our system or with our Customer Care team. To initiate your return, please log into the Returns Centre to generate your shipping label. 

Sale items are refundable within 14 days of receipt and in sellable condition. Items received outside of this period will not be refunded and will be returned to the customer unless the customer has notified customer service.

Items such a face masks and jewellery will not be accepted for returns for hygiene purposes.

 

US Returns

We offer free returns for customers based in the USA. 

We can only accept orders returned within the period stated in our Terms & Conditions and those that have previously been requested through our system or with our Customer Care team. To initiate your return, please log into the Returns Centre to generate your shipping label. 

Sale items are refundable within 14 days of receipt and in sellable condition. Items received outside of this period will not be refunded and will be returned to the customer unless the customer has notified customer service.

To initiate an international return please visit our Returns Centre to receive return shipment instructions. 

 

Europe Returns

We offer free returns for customers based in Europe. 

We can only accept orders returned within the period stated in our Terms & Conditions and those that have previously been requested through our system or with our Customer Care team. To initiate your return, please log into the Returns Centre to generate your shipping label. 

Sale items are refundable within 14 days of receipt and in sellable condition. Items received outside of this period will not be refunded and will be returned to the customer unless the customer has notified customer service.

To initiate an international return please visit our Returns Centre to receive return shipment instructions. 

International Returns

We offer free international returns. If you choose to refund your item a £10 restocking fee will be deductef from your final refund.

To initiate an international return please visit our Returns Centre to receive return shipment instructions.

We can only accept orders returned within the period stated in our Terms & Conditions and those that have previously been requested through our system or with our Customer Care team. To initiate your return, please log into the Returns Centre to generate your shipping label. 

Sale items are refundable within 14 days of receipt and in sellable condition. Items received outside of this period will not be refunded and will be returned to the customer unless the customer has notified customer service.

 

CHANGE LOG - 28/07/2023