Refund policy

 

We hope that you are more than happy with your purchase from emiliawickstead.com.  If for any reason you are not fully satisfied with your order you may simply return your item for an exchange or a refund*.

Items accepted for a refund or exchange include full price returned within 21 days of receipt and sale items returned within 14 days of receipt. Bespoke and Made To Order styles are not applicable for a refund or an exchange.

Ready-to Wear merchandise may only be returned if it is unused in its original packaging within twenty-one days of purchase. Receipt must be presented for exchange or credit note.

All items must be returned in their original condition, with all security ribbons, tags, and labels intact and attached.
Items returned without the original ribbons and/or tags, or where these have been removed, altered, or damaged, will not be accepted and will be returned to the customer.
We reserve the right to refuse returns that do not meet these requirements, including items that show signs of wear, damage, or alteration.

Alteration and courier services are available at an additional cost.

Store credits are only valid for six months from the date of issue.  Online orders cannot be accepted in store.