Careers

At Emilia Wickstead, we strive to attract, recruit and retain the best talent across all our departments. Our success is built on close relationships with our customers and business partners who expect impeccable service across all channels. We look for the same in those joining our team.

Current Opportunities
 
CUSTOMER SERVICE AND STOCK COORDINATOR

PURPOSE: Champion the Emilia Wickstead service offering, providing exceptional customer service; advocating the online experience.

 


Provide and maintain accurate records of stock movements, prioritising the saleability of stock across the business.


Working alongside the E-commerce Manager to support our customers from the moment they arrive on the website, throughout the order process and beyond. We are looking for a proactive individual who is looking to develop a career in E-commerce with a fast-growing luxury fashion brand.


CUSTOMER SERVICE
- Answer all incoming customer care queries in a timely and engaging manner via both phone, email and Instagram
- Ensure that customer requests are responded to and recorded in line with company guidelines and tone-of-voice.
- Build and maintain online customer relationships offering a personal service that inspires brand loyalty
- Become an authority in Emilia Wickstead product offering; advising clients based on in-depth product knowledge.
- Advocate for online clients ensuring that internal teams are accountable for their part in the customer journey.
- Coordinate with internal teams regarding Made To Order and bespoke requests.
- Administrate and oversee the returns process ensuring refunds and stock processes are adhered to.
- Resolve customer issues in a timely and supportive manner
- Provide customer sales after-care, ensuring that customer feedback is recorded and acted upon so that we continually improve the Emilia Wickstead customer journey.
- Report on customer issues and product feedback to the wider team.
- Assisting at our Sample sales, market and Ecom shoot days to further understand the product
- Provide customer service at trunk-shows and other customer-facing events

ECOMMERCE FULFILMENT
- Pick, Pack and dispatch all Ecommerce orders within the given timeframe, in-line with packaging and brand guidelines.
- Generate shipment paperwork to ensure the timely delivery of all shipments
- Liaise with courier companies to mitigate potential delays or service interruptions.
- Report on and maintain packaging and branded goods levels in-line with production lead times.

STOCK CONTROL
- Update and maintain accurate retail inventory records across the business stock locations and ensure that all stock movements are administrated as per business procedures.
- Ensure that all retail streams are reflecting the merch plan and stock availability.
- Administrate stock transfers ensuring that movements are tracked end-to-end.
- Work with key stakeholders to reconcile stock movements and ensure that stock is transferred from internal locations in line with shipment deadlines, following delivery and administrative procedures.
- Manage stock takes and report to key stake holders on discrepancies and errors.

Requirements:
- Impeccable written and spoken English
- A passion for customer service and dealing with people
- An enthusiastic and positive attitude with the willingness to learn
- Dedication to offering exceptional customer experience
- Advanced Excel/Google Sheets skills preferable
- Basic experience using Shopify platform
- Flexibility to work from both our Head Office and store in Sloane Street
- Be an active and positive contributor to the team, always willing to represent the online trading team and be prepared to go the extra mile.

To apply, please send your email and covering letter to shelley@emiliawickstead.com

 

Senior Bridal Consultant

Celebrated for combining insistence on tradition with a modern interpretation of femininity, this position offers an opportunity to work with Emilia’s beautiful bridal collection where quality holds the upmost importance. The Senior Bridal Consultant plays a vital role in communicating the desires of the client, working personally with each bride to achieve the Emilia Wickstead aesthetic for her wedding day. Working closely with Emilia and the studio team, we require an individual who is able to understand the brand image, Emilia’s vision, our quality standards and the worldwide market needs, to create a bespoke design or guide the client to the perfect dress. We are looking for someone passionate about providing an incredible service for each of our brides.

As well as managing the bridal timeline, liaising with the Production Department, the Senior Bridal Consultant will be working in collaboration with the retail team, and reporting to the Store Manager

This is a 12-month fixed term contract for maternity cover.

Key Responsibilities

  • Provide impeccable customer service in a luxury boutique environment
  • Hosting client appointments, taking notes to ensure all relevant information about their requirements are taken, and following up on any action points
  • Maximizing on all new sales opportunities through building client relationships
  • Manage the client’s journey from initial contact to wedding day
  • Manage bridal timeline and liaise with relevant departments internally to facilitate a seamless customer experience
  • Keep an organized fittings diary with the Retail team
  • Host bridal fittings and manage handover to production department
  • Technically support seamstresses, pattern cutter and production department
  • Develop and maintain excellent relationships with clients building brand loyalty
  • Maximizing on add-on sales and achieving maximum sales potential in line with individual and team targets
  • Assisting with day to day ready-to-wear sales in store
  • Ensure that bridal garments are cared for and visual standards meet expectations at all times

 

The Ideal Candidate will possess:

  • 3+ years experience working in Bridal or background in bespoke retail
  • A proven track record of exceeding sales targets
  • Excellent interpersonal and problem solving skills
  • Detail oriented, highly organized and results driven
  • A positive team player with a pro-active and self motivated attitude
  • Knowledge of garment construction/design would be beneficial
  • Industry awareness and strong knowledge of market trends

To apply, please send your email and covering letter to careers@emiliawickstead.com